London Airport transfers FAQ

Frequently Asked Questions

Find answers to your questions on our FAQs page. Please also take the time to read our T&Cs to better understand our terms of service better.

Tam Airport Connections is a family run business specialising in Airport Transfers; They are based 10 minutes from Heathrow Airport and provide Airport Transfer taxi to and from Heathrow to any UK destination. We pride ourselves in complying with TFL rules and regulations and push ourselves to deliver reliable and safe Airport Transfers. We also try to remain very competitive with our airport taxi fares.

Many customers from all walks of life and all corners of the world have benefited by booking our Transfers to and from the Airport day in and day out. We use a very simple online booking system to facilitate the user experience and to create a seamless secure and fast transaction in no time; Simply get a quote from Heathrow to Gatwick taxi or nationwide online, book and pay online in 3 clicks.

Some of our most popular routes include Heathrow to Gatwick Taxi, Heathrow to Oxford, Heathrow to Birmingham, Heathrow to Bath, Heathrow to Bristol, Heathrow to Norwich as we find many customers requesting a Heathrow connection between these Top UK destinations.

Our transfer to and from airports has seen lots of happy and satisfied customers, our mission is to make you feel part of our family, just as if your  mum, dad, brother or family member would give you a lift to the airport, we want you to have the same feeling with our company.

Our main service is Airport Transfers from any UK airport to any UK address and vice versa, we do also offer UK guided Tours for groups, students and international holiday makers, all our Tours are tailored to meet your expectations, We offer a free meet and greet service at the airport by all our London drivers, our fleet is ECO and environmentally friendly, to meet the UK emissions standards and also because we care about our environment, most of our cars are either Hybrid or electric, we take safety very seriously, so all our cars and drivers are fully approved by Transport for London.

All Our drivers are fully vetted, our vehicles are ECO friendly, greener atmosphere, so we think about the environment we live in. Our prices are extremely competitive at all major UK Airports, we care for your comfort and safety, and reliability is the reason we are here. Expect to be well looked after by our friendly and highly experienced drivers. All our cars have free water bottles and USB charging points to charge your phone or laptop battery.

The quickest way to make a booking is via our “Get a Quote now” fare calculator, however you can also use our Online chat, Email or telephone.

Watch our tutorial video to help or Simply fill in your pick up and drop off address on our home page, the system will automatically calculate a fare for your journey, click on Get a quote now and follow the prompts on screen.

Once you get a quote on the screen and select your fare, your details screen will pop up, in the box where it says Special instructions we ask you to add your flight number so we can track the flight for you, you can also add details about children and infants that will be travelling and their respective ages and also the time you would like our driver to enter the airport after the flight lands. Please watch our video tutorial to see this.

Once you book online you will receive an instant text message confirming your booking and an email with your journey details.

Don’t panic, this could have happened for various reasons most commonly a misspelt email address.

If this happens to you please contact our office via our whatsapp link or call on 01753 357975 and we will be more than happy to assist you with this.

All our drivers will have a name board outside the domestic or international arrivals hall for all our airport pickup, if you are being picked up at a cruise port then drivers will have a name board outside the main arrivals waiting area, if you are being picked up from a home address then the driver will be outside the house, flat or business name or number as per your request, if you are being picked up from a main train station our driver will be at the pick up points, if for any reason you would like to be picked up at any specific points please add a special request at the time of your booking.

If you are arriving at a major London Airport, our drivers meeting points are as follows :

  • Heathrow Terminal 2   –  Outside WHSMITHS
  • Heathrow Terminal 3   –  Outside CAFE NERO
  • Heathrow Terminal 4   –  Outside COSTA COFFEE
  • Heathrrow Terminal 5   –  Under the banner NORTH MEETING POINT 
  • Gatwick Airport South    –  Outside COSTA COFFEE
  • Gatwick Airport North   –  Outside COSTA COFFEE

All other airport meeting points will be sent in an email once the booking is confirmed.

We track and monitor all flights, so rest assured a driver will be waiting for you on your arrival.

We are based 10 minutes from London Heathrow Airport terminal 5, We operate in accordance with Heathrow airport business hours, which are currently from 05:00am to 23:00pm, we do however have support available 24/7 via email, whatsapp and messaging.

We advise that you Book your Airport Transfer at least 24 hours before your journey, that gives us time to organize a car at our busy periods for you, and also gives you enough time to prepare yourself.

As we are strictly a prebook taxi (minicab) airport transfer service our booking system will not allow you to book an on demand fare, our minimum turn around is 24 hours. If you try to book a taxi before 24 hours from the date and time of booking the system will generate an error message and will not allow you to get a quote. Although we understand that sometimes its not possible due to unforeseen circumstances but we strongly believe that planning your taxi transfer ahead gives us the ability to provide customers with a better experience, a better price for the fare and a much more safe and comfortable journey.

Yes, indeed. All our drivers park their cars in the airport car park and meet and greet our passengers at the domestic or international arrivals hall at no extra cost.

Our drivers will allow you 30 minutes free waiting time; we monitor all flights to make sure the driver only enters at the requested time, so we do advise that you take into account getting through passport control, as this can sometimes take longer than expected; So lets say your flight landed at 06:00am, and you requested the car for 60 minutes after landing, the driver would enter the car park at 07:00am, and you would then have until 07:30am for free, anytime after the 30 minutes we will charge you £2.00 every 10 minutes.

We try to be as understanding as possible with our passengers and our drivers, so we feel that this measure is very important to maintain a fair approach.

No, We guarantee all our passengers with 30 minutes free car park at all major airports, if for the unfortunate reason our passengers take longer, the driver will just collect the difference. This helps us to maintain a fair and professional level of service.

We only currently use 3 types of cars, PRIUS as saloon, COROLLA as ESTATE and PRIUS PLUS as our MPV option, we use Toyota because they currently fulfil the CO2 low emissions, are ECO environmentally friendly and are extremely favourable by our regular clients.

We accept all major DEBIT and CREDIT CARDS, PAYPAL and CASH. 

You may cancel your booking at any time up to 48 hours (2 days) from your travel date pick up by calling our customer service team on 01753 357975, we will not accept email, text or any other form of notification as these can sometimes not reach our team in time, so we kindly ask that if for any reason you need to cancel, that you give us enough notice, if however for any reason the passenger does not provide us with this notification, the booking will not be refunded.

We pick you up from your hotel address and drop you back at your hotel address, please contact us for our tailored tours.

To open an account simply get in contact with us so we can discuss our membership options with you. We currently offer mileage packages to companies. Please get in touch for details.

Yes, we operate a smooth Port transfer to all major cruise ports terminals in the UK, with Dover and Southampton been our busiest.

Contact us either by phone on +44 1753 357975 if you are in the UK, Whatsapp us through the link on our webpage on the bottom right hand corner, or just email us at [email protected] with your queries and questions. We’ll be glad to help you.

×